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  1. Our care
  2. FAQs

Frequently Asked Questions

The Ayrshire Hospice provides specialist palliative care and services to people affected by life-limiting illness across Ayrshire. We are passionate about working closely with those we serve, our communities and our partner organisations and aim to reach all those who might benefit from our high quality, personalised care.

We understand that some people can be apprehensive about coming to a hospice which is why we have created a list of frequently asked questions about Ayrshire Hospice care and to dispel some myths.

What services do you offer?

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Published: 27th September, 2019

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How do I access hospice care?

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Referral information for patients and families

Published: 27th September, 2019

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What are your visiting hours?

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In order to protect our most vulnerable patients, Ayrshire Hospice has taken the decision to restrict visitors to the in-patient unit during the coronavirus (COVID-19) outbreak.

Patient care is our top priority.  Please only visit the hospice if absolutely necessary.  If you would like assistance with Skype calls etc please contact the nursing team looking after the patient.

Visiting in the In Patient Unit will be restricted to four named visitors for the duration of a patients' stay and a maximum of two visitors at one time. These nominated visitors cannot be changed throughout the patients stay.  Visitors will be asked to use PPE and advice on how to do this will be available from the nursing team.  Children under 16 years are not permitted to visit at this time. Please arrive and leave promptly at visiting times.

Visitors can attend as many times during the day (10am - 8pm) as they feel necessary. However, we prefer if you do not visit for more than two hours at a time to allow us to promote rest. 

From 7/7/20 patients at the hospice may be able to have extra visitors to the window of their room- if you would like to have this arranged please discuss with the charge nurse on duty.

Published: 27th September, 2019

Updated: 2nd December, 2021

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Are hospices sad and gloomy places?

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Hospices are full of light, love and joy. Yes, there are naturally times of deep sadness and loss as in life. But the work hospices do focus on the quality of life for however long a patient has. The buildings, gardens, and work of the staff and volunteers make hospices a haven of peace, solace, dignity and compassion.

Published: 26th August, 2019

Updated: 24th September, 2019

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Is it true once you go into a hospice you’ll never come out?

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Many people return home after a period of assessment, treatment or symptom control. Once their needs are met they go home again. Some patients do choose to come to a hospice to die, knowing they will be given the specialist and holistic care they need to ensure that their death is as peaceful, dignified and comfortable as possible.

Those in the hospice who wish to die at home, are supported by the hospice team to return home and be cared for there, wherever possible.

Published: 26th August, 2019

Updated: 24th September, 2019

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Is hospice and palliative care just for people with cancer?

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Anyone with a chronic life limiting illness can benefit from hospice care, covering those with a whole variety of illnesses including neurological conditions, end stage heart failure and lung disease – not just cancer.

Published: 26th August, 2019

Updated: 24th September, 2019

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Does palliative care mean managing pain mainly through the use of addictive drugs?

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Palliative care means whole person care providing psychological and spiritual care along with pain and symptom management. It is the body and soul care of someone who is alive with maybe hours, days, months or years left to live. It is about making today matter.

Published: 26th August, 2019

Updated: 24th September, 2019

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Do hospices and palliative care accelerate dying?

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Hospices and palliative care neither prolong or hasten dying.  Its aim is to ensure the best quality of that’s possible, until the very end of someone’s life.

Published: 26th August, 2019

Updated: 24th September, 2019

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Are hospices just for old people?

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Hospice care covers all ages. Adult hospices look after over 16’s while patients under 16 are looked after in CHAS hospices – Children’s Hospices Across Scotland – at Rachel House in Perthshire and Robin House near Loch Lomond in Balloch.

Published: 26th August, 2019

Updated: 24th September, 2019

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Does being referred to a hospice mean you’re going to die soon?

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Hospices have a holistic approach that aims to make the most of your life and supports not just the patients but their carers and family with spiritual care, bereavement care and a focus on living until the end, not dying. Some patients and families use hospice services for years.

Published: 26th August, 2019

Updated: 24th September, 2019

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Do you have to pay or make donation for hospice care?

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It is totally FREE to patients and their families and mainly paid for by voluntary donations, fundraising as well as a contribution from local health boards

Published: 26th August, 2019

Updated: 24th September, 2019

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Do Macmillan and Marie Curie run all the hospices and palliative care services in the UK?

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All the independent hospices in Scotland are run by independent charities. Independent Scottish hospices receive no financial support from the UK wide charities of Macmillan and Marie Curie.

Published: 26th August, 2019

Updated: 24th September, 2019

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Are hospices all about in-patient beds and the care provided in those beds?

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Hospice care is patient centred and is delivered to patients in their own homes, in the community, hospitals, care homes and day service areas as well as in-patient units. Hospice care can be accessed through local GPs and other health professionals. It’s all about making the most of life.

Published: 26th August, 2019

Updated: 24th September, 2019

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Showing 10 of 13

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Published: 22nd December, 2021

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Published: 4th May, 2022

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Our Memory Meadow is currently on display at Lochgreen House Hotel in Troon as part of this year's Forget-Me-Not appeal. Read more

Published: 20th June, 2022

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The Ayrshire Hospice is licensed and regulated in Great Britain by the Gambling Commission under account number 4837  www.gamblingcommission.gov.uk.

In 2021, £696,328.00 was raised from ticket sales in our weekly lottery and our seasonal Super Draw, with 19.61% being spent on prizes, 16.57% spent on expenses and 63.82% used to provide care for people with life limiting illness across Ayrshire - this translated to a fantastic £444,398.59! (based on the lottery submissions made by Ayrshire Hospice to the Gambling Commission, during the 2021 calendar year).

In 2021, the likelihood of winning a prize was, on average, 1 in 208 in our regular Weekly Lotteries and 1 in 532 in our seasonal Super Draw.

The weekly lottery and seasonal Super Draws are promoted by Ayrshire Hospice, 29 Miller Road, Ayr KA7 2AX. Responsible Person: Ronald Swanson, Assistant Fundraising Manager. Registered Charity No. SC011390

£1 per entry. All proceeds to Ayrshire Hospice. Must be aged 16 or over to play. Underage gambling is an offence. Full terms and conditions can be found by clicking here.

If you feel you have a problem with gambling, visit www.begambleaware.org or call the National Gambling Helpline on 0808 8020 133.

If you wish to self-exclude please click here or call our hospice team on 01292 288488.  Our self-exclusion policy is available to view on request.

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Ayrshire Hospice: 01292 269200
Ayrshire Hospice Fundraising: 01292 288488

Ayrshire Hospice is a Scottish Charity, SC011390, regulated by the Scottish Charity Regulator (OSCR) and also a Company Limited by Guarantee, SC102741, regulated by Companies House.




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