How do we use cookies? Expand What is a cookie? A cookie is a small piece of data that is downloaded to your computer or mobile device when you access certain websites. Most websites you visit will use cookies in order to improve your user experience by enabling that website to ‘remember’ you. Cookies may be set by the website that you are visiting or by other websites that run content on the page that you are viewing. Cookies can be used by websites to remember information about you so that you don’t have to repeatedly provide that information to them, keep you signed into the website, personalise the adverts and services they offer to you and track your activity on the website as well as collecting location information about you and technical information about the device you are accessing the website from. How does the hospice use them? The cookies that the hospice uses are predominantly ‘analytical’ cookies. They allow us to recognise and count the number of visitors to our website and track how you accessed our site and how you move around our site when you’re using it. We can also record information about what country you are accessing our website from as well as technical information like your IP address, device type and operating system. To do this the hospice website uses Google Analytics. Unless you have adjusted your browser settings to block cookies, they will automatically be created as soon as you access the website. Google Analytics is collected via a JavaScript tag in the pages of our site. Google Analytics uses Persistent Cookies (remain on your computer unless they expire or your cookie cache is cleared) and some session cookies (used to calculate visit information such as visit length and where a visitor arrived from). More information on Google Analytics and Google’s privacy policy for the system can be found at https://support.google.com/analytics/topic/2919631?hl=en&ref_topic=1008008 Why does the hospice use cookies? The hospice uses cookies as by monitoring the use of our website we can ensure all of our visitors are able to find the information they require when visiting it. It also allows us to discover what information may be relevant to our visitors and display that more prominently. The legal basis we rely on to use your data in this way is article 6 (1) (f) of the GDPR which relates to information being processed for the purposes of the legitimate interests of the Ayrshire Hospice and our website visitors. How do I stop cookies from being stored? You can prevent your browsing from being tracked generally by adjusting your browser settings, browsing in ‘private mode’ or using browser add-ons. You can find out how to do this by visiting the relevant support page for your browser or by using the help function on your browser.
Complaints Expand The Ayrshire Hospice aims to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring concerns to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures. You can also raise a concern directly with the ICO https://ico.org.uk although our aim is to resolve your complaint swiftly ourselves in the first instance. For more information on how to make a suggestion or complaint, please write to The Complaints Officer, The Ayrshire Hospice, Lochranza Building, Ailsa Hospital Campus, Dalmellington Road, Ayr, KA6 6AB.
Accessing and updating your information Expand We regularly review records of our supporters to ensure your data is as accurate as possible and we always appreciate it if you let us know if your contact details change. Where possible we use publicly available sources to keep our records up to date for example, the Post Office’s National Change of Address database, or information provided to us by a trusted third party service provider. It is important that we keep your personal data as up to date as possible for example, to prevent us writing to people who have moved house and have not provided their new address. We may, from time to time, get in touch with you to confirm that your details are still accurate and that you still wish to hear from us. The Ayrshire Hospice tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’. If we do hold information about you, we will: Give you a description of it Tell you why we are holding it Tell you who it could be disclosed to Let you have a copy of the information in intelligible form Fundraising You can request access to any fundraising information we hold about you by phoning the Ayrshire Hospice Fundraising Office on 01292 288488, emailing us at [email protected] or by writing to us at The Ayrshire Hospice, 29 Miller Road, Ayr, KA7 2AX. You can also let us know if you would no longer like to receive fundraising communications from us or if you would prefer us not to profile you for the purposes of targeting or tailoring our fundraising efforts, by phoning the Ayrshire Hospice Fundraising Office on 01292 288488, emailing us at [email protected] or by writing to us at 29 Miller Road, Ayr, KA7 2AX. Clinical All applications to see health records or access clinical information must be made in writing to Cat Killin, Lead Consultant, The Ayrshire Hospice, Lochranza Building, Ailsa Hospital Campus, Dalmellington Road, Ayr KA6 6AB If you, your family or friends would like to no longer receive any clinical communication from the hospice then please contact Patient and Family Services Director, The Ayrshire Hospice, Lochranza Building, Ailsa Hospital Campus, Dalmellington Road, Ayr KA6 6AB Other Requests Any other requests for access to information should made in writing to the Human Resources department, The Ayrshire Hospice, Lochranza Building, Ailsa Hospital Campus, Dalmellington Road, Ayr KA6 6AB If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone. If we do hold information about you and you notice any mistakes, then please get in touch with the relevant department to allow us to update the information.
Changes to this policy Expand We will review and may change our privacy policy from time to time so please check back periodically. If you have further questions regarding the Privacy Policy please contact Tracy Flynn, Interim Chief Executive Officer, The Ayrshire Hospice, 35-37 Racecourse Road, Ayr, KA7 2TG. This Privacy Policy was last updated March 2022. March 2022 Update: Updated main contact for the Ayrshire Hospice August 2019 Update: Updated "How does the hospice use them?" under "How do we use cookies?". Added "Why does the hospice use cookies?" under "How do we use cookies?". Added "Website data" to "Who we share your information with". May 2018 Update: Privacy policy completely redeveloped in line with new GDPR regulations.
Are hospices sad and gloomy places? Expand Hospices are full of light, love and joy. Yes, there are naturally times of deep sadness and loss as in life. But the work hospices do focus on the quality of life for however long a patient has. The buildings, gardens, and work of the staff and volunteers make hospices a haven of peace, solace, dignity and compassion.
Is it true once you go into a hospice you’ll never come out? Expand Many people return home after a period of assessment, treatment or symptom control. Once their needs are met they go home again. Some patients do choose to come to a hospice to die, knowing they will be given the specialist and holistic care they need to ensure that their death is as peaceful, dignified and comfortable as possible. Those in the hospice who wish to die at home, are supported by the hospice team to return home and be cared for there, wherever possible.
Is hospice and palliative care just for people with cancer? Expand Anyone with a chronic life limiting illness can benefit from hospice care, covering those with a whole variety of illnesses including neurological conditions, end stage heart failure and lung disease – not just cancer.
Does palliative care mean managing pain mainly through the use of addictive drugs? Expand Palliative care means whole person care providing psychological and spiritual care along with pain and symptom management. It is the body and soul care of someone who is alive with maybe hours, days, months or years left to live. It is about making today matter.
Do hospices and palliative care accelerate dying? Expand Hospices and palliative care neither prolong or hasten dying. Its aim is to ensure the best quality of that’s possible, until the very end of someone’s life.
Are hospices just for old people? Expand Hospice care covers all ages. Adult hospices look after over 16’s while patients under 16 are looked after in CHAS hospices – Children’s Hospices Across Scotland – at Rachel House in Perthshire and Robin House near Loch Lomond in Balloch.
Does being referred to a hospice mean you’re going to die soon? Expand Hospices have a holistic approach that aims to make the most of your life and supports not just the patients but their carers and family with spiritual care, bereavement care and a focus on living until the end, not dying. Some patients and families use hospice services for years.
Do you have to pay or make donation for hospice care? Expand It is totally FREE to patients and their families and mainly paid for by voluntary donations, fundraising as well as a contribution from local health boards
Do Macmillan and Marie Curie run all the hospices and palliative care services in the UK? Expand All the independent hospices in Scotland are run by independent charities. Independent Scottish hospices receive no financial support from the UK wide charities of Macmillan and Marie Curie.
Are hospices all about in-patient beds and the care provided in those beds? Expand Hospice care is patient centred and is delivered to patients in their own homes, in the community, hospitals, care homes and day service areas as well as in-patient units. Hospice care can be accessed through local GPs and other health professionals. It’s all about making the most of life.
I want to take part in an event for Ayrshire Hospice - how do I get involved? Expand You can help make today matter by taking part in an event or challenge to raise funds for Ayrshire Hospice services. Have a look at our upcoming events on how to register, get in touch on 01292 288488 or email [email protected] to speak to one of our friendly and experienced fundraisers.
I want to take part in an event but it's not on your website, can I still fundraise? Expand Absolutely! Get in touch to let us know a little bit about your event. You can download your fundraising pack here or contact us and we can post one out to you. You can contact us on 01292 288488 or email [email protected]
Do you have any tips for fundraising? Expand Check out our fundraising booklet to get you started! You can always contact our community team on 01292 288488 for support and guidance.
How do I pay in the money I have raised? Expand Please remember that it is not safe to send cash in the post. You can pay in your funds raised by: BACS: Please ensure that you quote your full name and title of your fundraising event in the bank reference i.e. JOHN SMITH QUIZ NIGHT. Our bank details are as follows: Bank of Scotland, 43/45 Townhead Street, Cumnock KA18 1LF Account name: Ayrshire Hospice Account number: 00144778 Sort code: 80 06 24 Cheque: post a cheque with an enclosed note including your contact details and nature of the fundraising event. Send to Ayrshire Hospice Fundraising, 29 Miller Road, Ayr KA7 2AX Credit or debit card: we can take card payments over the phone on 01292 288488 or in our fundraising office at the above address Cash: cash can be handed into our fundraising office at the above address
What does "in aid of" mean? Expand Holding a fundraising event on behalf of the Ayrshire Hospice is called an "in aid of" event. We have lots of wonderful in aid of supporters doing fantastic things for us across Ayrshire. There are a few guidelines that you should follow when holding your own event and more information can be found in our fundraising booklet. For more information, please contact the fundraising team on 01292 288488 or at [email protected]
What happens if I get injured? Expand If you get injured while training we recommend that you contact your GP, physiotherapist or specialist sports injury clinic. They will be able to advise you if you are fit enough to take part in our sponsored events. If you need to withdraw, please let Ayrshire Hospice and the race organisers know, as you may be able to defer your place (this will depend on the event).
What does 'Minimum Sponsorship' mean? Expand For some events there is a minimum amount set to raise for the charity, this is so that we can raise as much as possible to continue our vital work. This may feel daunting but we have lots of hints and tips for raising as much as possible and our events team will be on hand to help you reach your target. If some of your minimum sponsorship is to be used to cover the costs your event (e.g. a trek or skydive) you must make your donors aware of this. If you have purchased your own place directly through the event organisers you do not have to raise a minimum amount, you can set your own target and fundraise as much as you can!
What is Gift Aid? Expand The Government operates a scheme called Gift Aid that allows charities to claim the basic rate tax on every pound donated. So if you are a UK taxpayer and you donated £100 to Ayrshire Hospice, it means that we will actually receive £125 at no extra cost to you.
Sample faq post This is summary text, it is best kept to under 100 characters and should include keywords for SEO. Expand This is a sample post. Please do not overwrite with your own content. This post will be deleted before your site goes live. You can use the WYSIWYG (what you see is what you get) editor to add and style your content. Below are some ways in which you might do this. Instructions can be found in the Raising IT Knowledge Base. Heading 1 Heading 2 Heading 3 Heading 4 A button This is a blockquote - great for drawing attention to a particular element. This paragraph shows an image with text wrapped around it. Lorem ipsum dolor sit amet. Nullam id dolor id nibh ultricies vehicula ut id elit. Maecenas sed diam eget risus varius blandit sit amet non magna. Duis mollis, est non commodo luctus, nisi erat porttitor ligula, eget lacinia odio sem nec elit. Fusce dapibus, tellus ac cursus commodo, tortor mauris condimentum nibh, ut fermentum massa justo sit amet risus. Vestibulum id ligula porta felis euismod semper. Nullam id dolor id nibh ultricies vehicula ut id elit. Praesent commodo cursus magna, vel scelerisque nisl consectetur et. Nulla vitae elit libero, a pharetra augue. Etiam porta sem malesuada magna mollis euismod. Etiam porta sem malesuada magna mollis euismod. Fusce dapibus, tellus ac cursus commodo, tortor mauris condimentum nibh, ut fermentum massa justo sit amet risus. Fusce dapibus, tellus ac cursus commodo, tortor mauris condimentum nibh, ut fermentum massa justo sit amet risus. Vivamus sagittis lacus vel augue laoreet rutrum faucibus dolor auctor. Youtube and Vimeo videos can be embedded into your posts: Lists This is a list item This is a list item This is a list item This is a numbered list item This is a numbered list item This is a numbered list item Tables Tables should be used strictly for data. Tables should not be used for images as they won't display correctly on a smaller screen. Header Header Header Content 1 a Content 2 b Content 3 c Content 4 d Content 5 e Content 6 f Donation amounts Below is a donation amounts widget. Please select a donation amount (required) £10 could help towards the cost of one patient meal £20 could help pay for a home visit by our Respite & Response team £30 could help to fund a bereavement session Other Set up a regular payment Donate