What personal information do we collect or hold?

Personal information is any information that can be used to identify you. This information includes your name, date of birth, postal address, email address, telephone number, fax number and contact preferences.  The information we hold about you will also differ depending on the department that needs to use it.

The information the fundraising department collects includes your credit/debit card details, gift aid status, record of donations and your current interests and activities. Your bank or credit card details, if you provide them, will be processed in line with banking and credit card industry standards.  Where appropriate the fundraising department will ask about your motivation for supporting the hospice although this question will never be compulsory.

If you are an employee, we also collect information such as your national insurance number, qualifications, bank details, emergency contact information or trade union membership.

If you are a patient, we collect information relating to your health or personal circumstances which includes a detailed record of your care, GP details or involvement with other health or social care providers as well as some information about your relatives or close family friends.

Data protection law recognises that certain categories of information are more sensitive and are classed as special categories of data. In order to fulfil certain legal obligations and our role as a healthcare provider the hospice will collect information on employees or patients that falls into a number of these categories including racial or ethnic origin, religious or philosophical beliefs, trade union membership, heath data and sex life or sexual orientation.