Accessing and updating your information

We regularly review records of our supporters to ensure your data is as accurate as possible and we always appreciate it if you let us know if your contact details change. Where possible we use publicly available sources to keep our records up to date for example, the Post Office’s National Change of Address database, or information provided to us by a trusted third party service provider. It is important that we keep your personal data as up to date as possible for example, to prevent us writing to people who have moved house and have not provided their new address. We may, from time to time, get in touch with you to confirm that your details are still accurate and that you still wish to hear from us.

The Ayrshire Hospice tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’. If we do hold information about you, we will:

  • Give you a description of it
  • Tell you why we are holding it
  • Tell you who it could be disclosed to
  • Let you have a copy of the information in intelligible form

Fundraising

You can request access to any fundraising information we hold about you by phoning the Ayrshire Hospice Fundraising Office on 01292 288488, emailing us at fundraising@ayrshirehospice.org or by writing to us at The Ayrshire Hospice, 29 Miller Road, Ayr, KA7 2AX.

You can also let us know if you would no longer like to receive fundraising communications from us or if you would prefer us not to profile you for the purposes of targeting or tailoring our fundraising efforts, by phoning the Ayrshire Hospice Fundraising Office on 01292 288488, emailing us at fundraising@ayrshirehospice.org or by writing to us at 29 Miller Road, Ayr, KA7 2AX.

Clinical

All applications to see health records or access clinical information must be made in writing to Kathleen Sherry, Lead Consultant, The Ayrshire Hospice, 35-37 Racecourse Road, Ayr, KA72TG.

If you, your family or friends would like to no longer receive any clinical communication from the hospice then please contact Margaret Wilkie, Patient Services Director, The Ayrshire Hospice, 35-37 Racecourse Road, Ayr, KA72TG.

Other Requests

Any other requests for access to information should made in writing to the Organisational & People Development department, 35-37 Racecourse Road, Ayr, KA72TG.

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

If we do hold information about you and you notice any mistakes, then please get in touch with the relevant department to allow us to update the information.