Healthcare Improvement Scotland have described our staff as “friendly, professional and engaging with patients” following their recent inspection.

The unannounced inspection, which took place on the 5th and 6th June 2019, graded the hospice against three quality indicators: people’s experience of care and the involvement of carers and families, delivery of safe care and the leadership of improvement and change. During their two-day visit, inspectors spoke with patients, carers, staff and volunteers. They also inspected the hospice environment and reviewed a range of documentation and practices.

Margaret Wilkie, Patient Services Director, said: “We welcome the results from our recent unannounced Healthcare Improvement Scotland visit in June and we are delighted to have been awarded three “good” grades.

“The HIS inspectors’ findings evidenced the very high standard of care that we provide to patients with life-limiting illness across Ayrshire and Arran. Staff across the hospice deserve huge praise for working to such a high standard and taking pride in delivering an excellent level of care to patients and their families.

The report states that patients and their families “looked forward to attending because they received individualised care that met their needs, wishes and they felt supported and valued.” According to the inspectors those patients that they spoke with also felt very involved in planning their care. The service also involves patients and families in discharge planning to help make sure patients’ needs were met at home. Patients are supported to maintain their independence.

The report acknowledges our planned redevelopment programme to ensure that Ayrshire Hospice can continue to deliver excellent levels of care for the next 30 years and beyond.”