Hospice welcomes Healthcare Improvement Scotland report

Hospice welcomes Healthcare Improvement Scotland report

Posted on 28 October 2015 by admin

The Ayrshire Hospice has welcomed the publication of Healthcare Improvement Scotland’s unannounced inspection report which sees the hospice achieve two “excellent” grades and three “very good”.

The unannounced inspection which took place on the 8th and 9th October, measured the hospice against five quality themes; information, care and support, environment, staffing, management and leadership.  As part of their two day visit, inspectors spoke with patients, carers, staff and volunteers, inspected the hospice environment and reviewed a range of documentation and practices.

Speaking of the report, Susan Brimelow, Chief Inspector, said: “We found a caring and dedicated team of staff who were focused on providing a very high standard of care, treatment and support to patients at Ayrshire Hospice. Patients complimented staff on their kindness, helpfulness and compassionate approach and spoke highly of the quality of care received. We saw evidence that patient feedback was acted upon, and all areas inspected were clean and tidy. However, the hospice must improve its risk assessment audit systems and record keeping. This inspection resulted in one requirement and nine recommendations.”

Mandy Yule, Chief Executive of the Ayrshire Hospice commented “I welcome the findings of our unannounced inspection by Healthcare Improvement Scotland and their recognition of the very high standard of care that we provide to patients with life-limiting illness across Ayrshire and Arran.  I am particularly pleased to hear of the very positive feedback given to the inspectors by our patients, and the “excellent” grading awarded to our motivated, knowledgeable, enthusiastic and caring staff and for the excellent quality of our information.

Mandy Yule adds “I also welcome Healthcare Improvement Scotland’s observations on where we could do even better, as we are constantly striving for excellence.  We have been able to respond immediately to the one requirement set by HIS and are proactively considering the other recommendations. I am confident that the continued development of our recently introduced electronic patient record system will assist with improvements to record keeping and we remain committed to further improving and developing our risk assessment and audit systems to assure the safe, effective and patient-centred care we provide to our patients and their families”.