Ayrshire Hospice welcomes Healthcare Improvement Scotland report

Hospice welcomes Healthcare Improvement Scotland report

Posted on 12 July 2016 by Monika Reichelt

On Tuesday, 29th June 2016 the Ayrshire Hospice welcomed the publication of Healthcare Improvement Scotland’s unannounced inspection report which sees the hospice achieve three “excellent” and two “very good” grades.

The unannounced inspection which took place on the 18th and 19th May 2016, measured the hospice against five quality themes: information, care and support, environment, staffing, management and leadership. As a part of their two day visit, inspectors spoke with patients, carers, staff and volunteers. They also inspected the hospice environment and reviewed a range of documentation and practices. 

Shona Hynd, Clinical Services Director of the Ayrshire Hospice said “We welcome the findings of the HIS inspectors and their recognition of the very high standard of care that we provide to patients with life-limiting illness across Ayrshire and Arran. We were particularly pleased to hear of the “excellent” gradings awarded for the quality of our care and support, the confidential information we handle and patient information we provide, and our motivated, knowledgeable and caring employed and voluntary staff”.

The report states that the “Ayrshire Hospice has a clear commitment to continually improving all aspects of service delivery. The service provides an excellent standard of care and support to patients and their families and is developing flexible services to support patients’ choices. We found that patients and carers were at the heart of the service and their ideas and views were used to shape the future of the hospice”.

“We spoke to patients who told us their care was excellent.  They said staff and volunteers were very patient and attentive. Patients told us:

  • The staff show lots of respect. I cannot fault the hospice.

  • The volunteers are lovely. Their assistance is fantastic. Nothing is ever a problem”

The full inspection report is available to view here.