Vacancy:                       Head of HR

Salary:                           £40884 - £47397(Band 7)

REF:                              AH 69/22

Hours:                           37.5

Duration:                      Permanent

Location:                     Ayr


We have embarked on an ambitious programme to modernise HR practices and procedures at the Ayrshire Hospice and due to some organisational changes, we are currently looking for a Head of HR to lead the HR team. We have recently implemented an HR partner model and modernised a number of key processes such as recruitment and absence management. We have also launched 2 new HR systems to support staff and volunteers and will be looking for ways to develop these systems to help streamline our services to users. We are looking for an experienced Head of HR with the drive and enthusiasm to lead the existing team and continue the programme to modernise our processes and help deliver more efficient HR services to our organisation.


Job Purpose


The Head of HR will play a key role in the organisation, managing the delivery of HR services through the HR team, ensuring that SLAs are met. A member of the Extended Executive Leadership Team, the Head of HR will lead on the People strategy for the Hospice and provide professional and effective HR advice and guidance to managers across the organisation. The Head of HR will advise on strategic people initiatives to ELT and to the Board, undertaking appropriate analysis and investigation where required. Head of HR will ensure service delivery is consistent, proactive and reflects best HR practice. 

Key outputs and Tasks

Reporting to the CEO, the post holder is responsible for managing the HR team to ensure that a professional, proactive and efficient service is provided at all times.

HR Services include:

  • Recruitment
  • Employee Relations
  • Absence management
  • Training and Development
  • Organisational Development
  • Staff Engagement
  • Policy Development
  • Workforce Planning
  • Volunteer workforce Planning
  • Performance Management
  • Reward Management

Responsibilities include:


  1. Direct the People strategy for the organisation and manage the HR function
  2. Lead effective execution of HR initiatives as agreed with the Executive Leadership Team including structural changes
  3. Provide advice and guidance to executive leadership team and organisational management team on people aspects of organisational projects
  4. Ensure consistent application of HR policies and processes across the organisation
  5. Direct talent acquisition across the organisation providing support to the executive team to enable effective succession planning.
  6. Direct strategy on reward and benefits to ensure it meets organisational needs and enables the hospice to attract and develop appropriate talent.
  7. Act as a trusted partner to and a productive and collaborative member of the Executive Leadership Team.
  8. Provide regular management reports to senior management and the Board to support long term strategic planning
  9. Ensure legal compliance by monitoring environment, implementing solutions, maintaining consistency, and anticipating risk areas.
  10. Direct organisational development initiatives to support strategic development of the hospice and operational effectiveness.
  11. Develop and monitor agreed HR KPIs and metrics.
  12. Represent the Hospice on appropriate external HR forums as required e.g. SHAWL


Interpersonal Skills

  1. Excellent leadership skills, able to motivate at senior management, Board and team level
  2. Excellent oral communication skills, able to communicate effectively at all levels of the organisation.
  3. Excellent written communication skills, able to write effective reports
  4. Proactive approach, able to work independently and be flexible in a changing work environment.
  5. Demonstrate ability to influence senior management in strategic managers in their people related issues
  6. Demonstrate a high level of personal credibility, acting with integrity in complex situations
  7. Demonstrate ability to coach managers through people related issues
  8. Ability to build strong relationships both internal and external.
  9. Strong presentation skills.


Essential Qualifications

  1. Qualified to degree level
  2. FCIPD membership (Fellow)


Personal Qualities


  • Develops and maintains effective team-working practices with a positive outlook
  • Demonstrates high levels of drive, enthusiasm, personal integrity and loyalty
  • Has excellent interpersonal skills and the ability to quickly build relationships
  • Able to prioritise workload and to be flexible in approach
  • Able to deal with confidential and sensitive issues in professional and sensitive manner



  • Informal enquiries are encouraged and can be arranged with Shona Dougall, Director of People on 07903 881625 or email [email protected] 

Download Application form

Download Job description

Download Terms and Conditions


  • Completed applications should be e-mailed to [email protected]. Please contact HR on 01292 269200 if you need any further information about the application process.


  • Closing date: 29th August 2022


  • Interview date: 15th September 2022

Please note CVs or NHS Application Forms are not accepted.

Scottish Charity No. SC011390. Registered Office: 29 Miller Road, Ayr, KA7 2AX