The hospice collects your information in a number or ways:

You give it to us directly

When you make a donation, sign up for an event, sign up to receive our newsletter or play our lottery, register on our website, register as a supporter, share your experience of hospice care, apply for a vacancy or voluntary position at the hospice, order products or services, self-refer to one of the hospice’s services or otherwise give us your personal information. This information could be provided by you in writing or by email, by completing a form, over the phone or via our website.

Sometimes when you support us, your information is collected or processed by an individual or organisation working for us (e.g. a professional fundraising agency or a data processing company).  As the organisation will have been instructed by the Ayrshire Hospice, we will be responsible for your information at all times.

It is given to us by a third party on your behalf

If you are referred to the hospice by a third party such as a GP or team at a hospital, that third party will provide the hospice with information on your behalf to support the referral.

Your information may be provided to us by a family member or friend who is receiving care from the hospice.

Your information may also be provided to us by a family member, friend or another fundraiser as part of their own fundraising activities.

Your information is also shared with us by independent fundraising event organisers, for example the Kiltwalk or websites like Just Giving. These independent third parties will only do so when you have indicated that you wish to support the Ayrshire Hospice and have given them your consent.  You should check their Privacy Policy when you provide them with your information to fully understand how they will process your information. 

It is created as part of your involvement with us

Your activities and involvement with us will result in information being collected. This information includes details such as your volunteering activities or your involvement with our campaigns and activities.

If you are a patient of the hospice, then we will compile a detailed record of all the care that we provide and health information about you. This will include information passed to us, at our request, from other health and social care providers.

If you are a family member or friend of a hospice patient and you begin to receive support from any hospice service, then we will compile a detailed record of that support.

When your information is available publicly or from external sources

If your information is held by our fundraising team we combine information that we already have about you with information available publicly or information available from external sources in order to obtain a better understanding of you and to improve our fundraising methods, products and services. Such information includes for example socio-demographic and lifestyle information and information about previous donations you have made.

The information we get from other external sources depends on your privacy preferences you have provided to that external source. For example, you may have provided permission for a company or other organisation to share your data with third parties including charities.

Depending on your settings or the privacy policy for social media and messaging services like Facebook, WhatsApp, LinkedIn, YouTube or Twitter, you might give us permission to access information from those accounts or services.

We also obtain information about you where it is publicly available and found in places such as Companies House, Land Registry website and information that is published in articles and newspapers.

To understand how we use information about the communications devices you use, such as IP address (the location of the computer on the internet) and cookies, please see the How do we use cookies section of this policy.